What we are
meets support, born as
No new inbox to babysit. The workspace your team opens every morning is where customers get answers, tickets get owned, and escalations stay in-channel.
Slack
Customer support
Slack & customer support come together → Slackly
What Slack brings
Slack
What Slackly adds
Slackly
Real-time messaging
Industry-leading chat your team already lives in: channels, threads, and instant delivery.
Real-time messaging
Customer conversations land in that same workspace instead of a separate helpdesk inbox.
Collaboration
@mention engineers, founders, or account owners without leaving the thread.
Collaboration
Escalations pull the right people in-channel. No copy-paste between tools.
Reliability
Enterprise-grade uptime, SSO, and retention policies teams already trust.
Reliability
Support workflows inherit Slack's delivery story: dependable at scale.
Tickets & ownership
Great for discussion; tracking ownership across requests takes manual effort.
Tickets & ownership
Full ticket lifecycle: create, assign, close, and tie each ticket to its chat session.
Customer channel
Built as your internal command centre.
Customer channel
Embeddable widget, verified sessions, and history customers can return to.
AI & insights
Rich app ecosystem. You assemble the stack.
AI & insights
Sentiment and context on support conversations with boundaries you control.
Same workspace. Same people. Support superpowers on top.
Slackly brings together real-time chat, file sharing, analytics, and AI-powered insights all seamlessly integrated with Slack.
Chat with your customers directly from Slack
Every message from your website appears instantly in your Slack workspace. Your entire team can collaborate, respond, and resolve customer issues without switching tools. No more missed messages or delayed responses.
Share files and documents instantly
Send screenshots, PDFs, images, and any file type directly through Slack. Your customers receive them immediately on your website. Perfect for sharing guides, invoices, or troubleshooting with visual aids.
Let AI analyze your support conversations
Our AI reads through your chat history to find patterns, sentiment trends, and actionable insights. Automatically categorize issues, detect frustrated customers, and get suggestions for improving your product.
We cover 100% of your company's support requirements
- Live Support: real-time website chat in Slack
- File Sharing: send and receive files with customers
- Customer Insights: trends, topics, and exports
- AI Analysis: sentiment, categories, and actionable insights
How we compare to typical customer-support SaaS and where each difference earns a +1 for your team.
Before everything else
World-class chat engine
Support runs on Slack, the same reliable real-time messaging Fortune 500 teams trust for critical conversations.
Scroll to reveal +1Chat plus full ticket lifecycle
Not only live chat: create tickets end-to-end, assign them to owners, and tie each ticket to its support conversation.
Scroll to reveal +1Democratising enterprise-grade support
Bring the workflows big companies use to every team, without standing up another heavyweight SaaS stack.
Scroll to reveal +1Built for how you grow
Startups, young brands, and service companies shipping products for clients. Slackly handles customer support so you can focus on the product.
Scroll to reveal +1
Where Slackly earns the (+1)
Each row is a common pain with legacy tools, and how Slackly responds. Scroll to wake the +1 success cue.
Escape all-in-one SaaS lock-in
Typical tools own your transcripts, search, analytics, and file trails. Slackly keeps conversations where your company already works in Slack, so you are not dependent on one vendor for every insight.
You decide your AI boundaries
Many platforms bolt on AI you cannot govern: models, prompts, and retention are opaque. Slackly fits into your workspace so your team chooses what is shared and how automation augments humans, not the other way around.
No duplicate command centre
Traditional helpdesks add another inbox, another login, and another SLA spreadsheet. Slackly layers onto tools your company already runs daily instead of forcing a parallel infrastructure.
Clearer data posture
Opaque SaaS + AI can send whole threads to models without operators noticing, exposing process detail and attachments. Staying Slack-native keeps visibility and access aligned with policies you already enforce.
Stop paying per viewer seat
Per-agent pricing balloons as you invite reviewers, leads, and specialists. Slackly’s model avoids taxing every Slack participant like a traditional licensed seat, so costs scale with value, not headcount inflation.
Pull experts in with @mentions
Escalations do not stall in a siloed inbox. Loop engineers, founders, or account owners from the same Slack workspace in seconds.
Audit on rails you already trust
Compliance reviews Slack retention, exports, and SSO. Reuse that posture instead of proving another vendor’s black box.
Reliability · Dependability · Scalability
Slackly scores high where operators feel it most: dependable delivery on Slack’s uptime story, predictable workflows your team can trust, and room to scale volume without re-platforming.
Explore interactive demos to see exactly how Slackly transforms your customer support workflow
Product Overview
See how Slackly transforms customer support by bringing conversations directly into Slack. Watch the complete workflow from visitor chat to resolution.
Ready to see it in your workspace?
Schedule a personalized demo with our team and see how Slackly can transform your customer support
Live in ninety seconds
No slide decks, no waiting on ops. Three steps and you are live where your customers already are.
Connect Slack
Hook up your workspace in a few clicks. Channel routing and permissions stay familiar for your team.
AI installs widget to your website
Our setup flow generates the snippet, places the widget, and matches your site so visitors see support right away.
Channels
- acme-support
- northwind-inbox
- globex-vip
Acme Co
#acme-support
Your team is ready to support your customers
Join thousands of companies using Slackly to deliver exceptional customer support.
"Slackly transformed how we handle customer support. Our response times dropped by 70% and customer satisfaction is at an all-time high."
Join thousands of teams who've transformed their customer support with Slackly
"Slackly has completely revolutionized how we handle customer support. The ability to engage with customers in real-time through Slack, combined with AI-powered insights, has not only improved our response times but also our team's overall efficiency. It's rare to find a tool that delivers on its promise so completely."
"The Slack integration is genius. Our entire team can jump into customer conversations without leaving our workflow. Game changer."
"We tried multiple chat solutions, but Slackly's AI insights helped us identify issues before they became problems. Worth every penny."
"Setup took 5 minutes. Within an hour, we were handling customer queries directly from Slack. The ROI was immediate and measurable."
"Our customer satisfaction scores jumped 35% in the first month. The real-time aspect and file sharing capabilities are phenomenal."
"Finally, a support tool that doesn't require constant context-switching. My team's productivity has never been higher."
Trusted by innovative companies worldwide
Per-seat pricing that rewards larger teams. All plans include unlimited customer chats and AI analysis.
Starter
Perfect for solo entrepreneurs, founders, and small teams getting started
1 user
Free for life · only 1 user account
Individual
Full Slackly for one operator: consultants, founders, and power users
1 seat · billed per user
Team
Shared inbox behavior when several people answer from Slack
Minimum 4 users
Enterprise
Volume pricing for larger support, success, and ops organizations
Minimum 10 users
Are you a startup? Apply for six months on us we shortlist teams and waive billing while you scale support. Learn more and apply →
Starter is free forever. Paid plans include a 14-day free trial. No credit card required to begin.Compare all features →
Join teams who've already upgraded their support experience with Slackly.