Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to the Slaqkly platform and related services (collectively, the "Service") operated by Clutrix AI Pvt Ltd ("we," "us," or "our"). This Policy describes our practices concerning the personal information we collect from users ("you" or "User").

By using our Service, you consent to the data practices described in this Policy. If you do not agree with this Policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

• Account Information: Name, email address, company name, phone number, and password
• Profile Information: Job title, department, profile picture, and other optional profile details
• Billing Information: Payment card details, billing address, and transaction history (processed securely through third-party payment processors)
• Communication Data: Messages, chat conversations, and support inquiries
• Integration Data: Slack workspace information, team member details, and channel configurations

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information:

• Usage Data: Features accessed, time spent on pages, click patterns, and interaction history
• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Session data, preferences, and analytics information (see Section 7)
• Chat Analytics: Message volume, response times, sentiment analysis, and conversation patterns

2.3 Customer Communication Data

When your website visitors use the Slaqkly chat widget, we collect:

• Visitor messages and chat transcripts
• Visitor metadata (browser, location, referring URL, pages visited)
• Files and media shared during conversations
• Visitor contact information if voluntarily provided

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Creating and managing your account
• Providing and maintaining the Service functionality
• Processing payments and managing subscriptions
• Facilitating communication between you and your customers
• Integrating with third-party platforms (e.g., Slack)

3.2 Service Improvement

• Analyzing usage patterns to improve features and user experience
• Developing new features and functionality
• Training and improving our AI and machine learning models
• Conducting research and analytics

3.3 Communication

• Sending service-related notifications and updates
• Responding to your inquiries and support requests
• Sending marketing communications (with your consent)
• Providing important announcements about the Service

3.4 Security and Legal Compliance

• Detecting and preventing fraud, abuse, and security incidents
• Enforcing our Terms of Service
• Complying with legal obligations and law enforcement requests
• Protecting our rights and the rights of our users

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Third-Party Service Providers

We share data with trusted service providers who assist us in operating our Service:

• Slack: For workspace integration and message delivery
• Payment Processors: For processing subscription payments (e.g., Stripe)
• Cloud Hosting: For data storage and infrastructure (e.g., AWS, Google Cloud)
• Analytics Providers: For understanding usage patterns and improving the Service
• Email Services: For sending transactional and marketing emails

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Storage and Security

5.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and network security
• Employee training on data protection and security practices

5.2 Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Policy:

• Account Data: Retained while your account is active and for 90 days after account closure
• Chat Transcripts: Retained according to your settings (default: 2 years)
• Billing Records: Retained for 7 years as required by tax and accounting regulations
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

5.3 Data Location

Your data is primarily stored in secure data centers located in [Region/Country]. We may transfer data internationally to service providers in other countries, subject to appropriate safeguards.

6. International Data Transfers

If you are located outside India, please note that we may transfer your information to India and other countries where our service providers operate. These countries may have different data protection laws than your country.

When we transfer personal data internationally, we implement appropriate safeguards such as Standard Contractual Clauses approved by relevant authorities to ensure your data receives adequate protection.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information:

7.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly (e.g., authentication, security)
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your activity for advertising purposes (with consent)

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Portability

You have the right to request a copy of your personal data in a structured, machine-readable format.

8.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

8.3 Deletion

You can request deletion of your personal data, subject to certain legal obligations that may require us to retain some information.

8.4 Objection and Restriction

You may object to certain processing of your data or request that we restrict processing in certain circumstances.

8.5 Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time.

8.6 Opt-Out of Marketing

You can opt out of marketing communications by clicking the "unsubscribe" link in our emails or updating your preferences in account settings.

To exercise these rights, please contact us at privacy@clutrix.ai. We will respond to your request within 30 days.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. AI and Machine Learning

Slaqkly uses artificial intelligence and machine learning to provide insights and improve the Service:

• Sentiment analysis of customer conversations
• Automated response suggestions
• Pattern recognition for customer support insights
• Predictive analytics for customer behavior

We train our AI models using aggregated and anonymized data. Your specific conversations are not used to train models for other customers.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@clutrix.ai or call our toll-free number at [Phone Number].

13. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), UK, or Switzerland, we process your personal data in accordance with the General Data Protection Regulation (GDPR):

13.1 Legal Basis for Processing

• Contract Performance: Processing necessary to provide the Service
• Legitimate Interests: Improving our Service and preventing fraud
• Consent: Marketing communications and optional features
• Legal Obligations: Compliance with applicable laws

13.2 Data Protection Officer

You can contact our Data Protection Officer at dpo@clutrix.ai for any GDPR-related inquiries.

13.3 Right to Lodge a Complaint

You have the right to lodge a complaint with your local supervisory authority if you believe we have violated your data protection rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting a notice on our website
• Sending an email to your registered email address
• Providing an in-app notification

The "Last Updated" date at the top of this Policy indicates when it was last revised. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: